Privacy Policy, Service Terms, Warranty & Customer Agreement

Effective Date: July 7, 2026
Business Name: BimmerPitStop
Email: bimmerpitstop305@gmail.com
Phone/Text: (786) 967-8319
Service Area: Miami-Dade, Broward, Palm Beach, and surrounding South Florida areas
Business Type: Appointment-only BMW mobile diagnostic and repair service

BimmerPitStop respects your privacy and values clear communication. This page explains how we collect and use customer information, how service requests and appointments are handled, what our warranty covers, what is excluded, and the terms that apply when you request service from BimmerPitStop.

By submitting a form, texting us, calling us, emailing us, approving an estimate, scheduling an appointment, paying a deposit, or allowing BimmerPitStop to inspect, diagnose, or repair your vehicle, you agree to the terms on this page.

BimmerPitStop is an independent BMW-focused mobile diagnostic and repair service. BimmerPitStop is not owned by, operated by, endorsed by, or officially affiliated with BMW of North America, BMW AG, MINI, Rolls-Royce, or any dealership. BMW, MINI, Rolls-Royce, model names, logos, and related trademarks are used only to identify the vehicles we service.

Information We Collect

When you contact BimmerPitStop or submit a service request, we may collect information including, but not limited to:

Name
Phone number
Email address
City, ZIP code, service address, or general location
Vehicle year, make, model, engine, mileage, VIN, license plate, and symptoms
Photos, videos, screenshots, documents, invoices, estimates, fault codes, or diagnostic reports you choose to send
Details about your service request, diagnostic concern, appointment, estimate, invoice, payment, warranty request, or customer communication
Website and advertising information such as page visits, clicks, form submissions, device/browser type, approximate location, and ad performance data

We may collect this information through our website, Google lead forms, Google Ads, text messages, phone calls, emails, Instagram, Facebook, Shopmonkey, Squarespace, Google Analytics, payment processors, or other business tools.

How We Use Your Information

BimmerPitStop may use your information to:

Respond to your service request
Text, call, or email you about your BMW diagnostic, repair, estimate, appointment, invoice, or follow-up
Confirm vehicle information before quoting or ordering parts
Prepare estimates, invoices, receipts, warranty notes, and repair records
Schedule or reschedule appointments
Perform diagnostics, repairs, inspections, programming, coding, maintenance, or related services
Order, verify, or confirm correct parts
Improve our website, ads, customer process, and service quality
Prevent fraud, spam, chargebacks, misuse, or unauthorized requests
Maintain business, tax, warranty, insurance, legal, and accounting records
Comply with applicable laws, regulations, platform requirements, and business obligations

Text Messages, Calls, and Emails

By submitting a form, texting us, calling us, emailing us, requesting service, approving an estimate, or providing your phone number, you agree that BimmerPitStop may contact you by text message, phone call, or email about your service request, appointment, estimate, repair, diagnostic, invoice, payment, warranty request, or related follow-up.

Message and data rates may apply. You may request that we stop non-essential messages by replying STOP or by contacting bimmerpitstop305@gmail.com.

BimmerPitStop does not sell your phone number. BimmerPitStop does not share your SMS consent with third parties for their own marketing.

Because BimmerPitStop performs hands-on vehicle work, phone calls may not always be answered immediately. Text communication is preferred for new service requests because it helps avoid miscommunication and allows photos, videos, VIN, mileage, and written details to be reviewed before quoting or scheduling.

Google Lead Forms and Advertising

If you submit information through a Google lead form, Google may send your submitted information to BimmerPitStop so we can contact you about your request. Your information may include your name, phone number, email, location, and answers to form questions.

BimmerPitStop may use Google Ads, Google Analytics, cookies, tracking pixels, lead forms, conversion tracking, call tracking, website analytics, or similar tools to measure ad performance, improve marketing, and understand how customers find our business.

Information submitted through Google lead forms is used to respond to your service request and related business follow-up.

Sharing of Information

BimmerPitStop does not sell customer personal information.

We may share limited information only when reasonably necessary with service providers that help us operate the business, including:

Website hosting platforms
Google Ads, analytics, and lead form tools
Shop management, estimating, and invoicing software
Email, text message, and communication providers
Payment processors and financing providers
Parts suppliers, dealers, and vendors when needed to confirm fitment or availability
Accountants, tax professionals, legal professionals, insurers, or business advisors
Government, regulatory, legal, or law enforcement entities when required by law or to protect legal rights

These third parties may only use information as needed to provide services, process transactions, support the business, or comply with legal obligations.

Data Security

BimmerPitStop takes reasonable steps to protect customer information from unauthorized access, misuse, loss, or disclosure. However, no website, email, text message, phone system, payment system, or online platform is 100% secure.

Customers should avoid sending sensitive personal information that is not needed for the repair request. BimmerPitStop will never ask for passwords, bank login information, or unrelated personal documents.

Data Retention

BimmerPitStop may keep customer and vehicle information for business records, estimates, invoices, warranty records, service history, tax records, insurance records, legal purposes, dispute resolution, customer support, and future service reference.

We may retain information as long as reasonably necessary unless you request deletion and we are not legally or operationally required to keep it.

Customer Privacy Choices

You may contact BimmerPitStop to:

Request a copy of information we have about you
Ask us to update or correct information
Ask us to delete information when legally allowed
Opt out of non-essential marketing texts, calls, or emails
Ask questions about this privacy policy

Contact: bimmerpitstop305@gmail.com

Appointment-Only Service

BimmerPitStop operates by appointment only. We are not a walk-in shop.

Appointments are not confirmed until required information, deposit, service address or meet-up location, and scheduling details are approved by BimmerPitStop.

For new customers, BimmerPitStop may require:

Full name
Phone number
Vehicle year/model
VIN or clear VIN photo
Current mileage or odometer photo
Service address or city/ZIP
Description of issue
Photos or videos when helpful
Deposit before appointment confirmation

BimmerPitStop reserves the right to refuse or cancel service if the customer does not provide accurate information, does not respond, changes plans repeatedly, provides an unsafe work area, fails to provide access to the vehicle, misrepresents the vehicle condition, or behaves in a disrespectful, threatening, unsafe, or abusive manner.

Deposits, Cancellations, and Rescheduling

A deposit may be required to reserve an appointment. Deposits apply toward the final invoice unless otherwise stated.

If a customer cancels, reschedules, is unavailable, provides the wrong address, does not provide vehicle access, is not ready at the appointment time, or changes the job with less than 24 hours’ notice, the deposit may be forfeited.

Deposits may also be forfeited if BimmerPitStop arrives and the vehicle is not present, the customer does not answer, the work area is unsafe or illegal, the vehicle condition is different from what was described, or the customer refuses the agreed service after the appointment was reserved.

If BimmerPitStop reschedules due to weather, emergency, safety, parts delay, or other business necessity, the deposit may be transferred to the new appointment at BimmerPitStop’s discretion.

Mobile Service Requirements

Because BimmerPitStop is a mobile service, the customer is responsible for providing a safe, legal, and accessible work location.

The work area must be:

Legal for automotive service
Flat and stable enough for safe work
Accessible for the service vehicle and tools
Free from unsafe traffic conditions
Free from flooding, excessive mud, or unsafe ground
Allowed by the property owner, HOA, apartment complex, business, city, or municipality
Reasonably clear of obstacles, pets, children, or hazards
Suitable for the type of work requested

BimmerPitStop may refuse, stop, or reschedule work if the location is unsafe, illegal, restricted by HOA/property rules, affected by rain or weather, too tight for the service vehicle, lacks access, or creates risk to the technician, customer, vehicle, property, or public.

The customer is responsible for any HOA, apartment, city, property management, security, towing, parking, code enforcement, or access issues at the service location.

Weather and Outdoor Work

Many mobile repairs are performed outdoors. Weather can affect safety, quality, and completion time.

If rain, lightning, flooding, extreme heat, unsafe wind, poor lighting, or other weather conditions interfere with the job, BimmerPitStop may stop work and reschedule. If the vehicle is taken apart when weather stops the job, the customer understands the vehicle may remain temporarily disabled until work can safely continue.

BimmerPitStop is not responsible for delays, loss of use, rental car costs, towing costs, missed work, lost income, or inconvenience caused by weather or unsafe conditions.

Garage, Lift, and Rental Bay Work

For larger repairs, BimmerPitStop may recommend using a rented garage, lift, or third-party facility. Garage or lift access is subject to availability, shop rules, first-come/first-served policies, hours of operation, rental fees, storage fees, and third-party facility policies.

Customers may be required to drop off the vehicle and leave the facility. Customers may not be allowed to wait inside the shop or interfere with the work area.

Garage rental time, lift time, overnight storage, parking, towing, or other facility charges may apply and are the customer’s responsibility unless otherwise stated in writing. If a vehicle remains on a lift, in a bay, or at the facility due to parts delays, customer delay, approval delay, additional repairs, or incomplete payment, rental or storage fees may continue.

Estimates and Authorization

BimmerPitStop may provide verbal, text, digital, or written estimates depending on the request. A final estimate may require VIN, mileage, photos, diagnostic results, parts availability, and inspection.

An estimate is not a final invoice. Final cost may change if:

The vehicle information provided was incorrect
The vehicle has previous repairs, modifications, missing parts, broken parts, or hidden damage
Additional issues are found during diagnosis or disassembly
Parts prices, availability, shipping, taxes, or supplier costs change
Additional labor is required due to corrosion, broken bolts, stripped threads, seized parts, aftermarket parts, prior poor repairs, accident damage, or access issues
The customer requests additional work
The job requires towing, garage rental, storage, programming, coding, fluids, shop supplies, or extra diagnostic time

BimmerPitStop will request approval before performing additional chargeable work unless emergency action is needed to protect the vehicle, technician, or property.

The customer authorizes BimmerPitStop to inspect, diagnose, test drive when necessary, disassemble as needed for approved diagnosis or repair, and perform the approved services listed in the estimate or invoice.

Diagnostics

A diagnostic is a paid service to identify the cause of a specific issue. Diagnostic fees pay for time, testing, experience, equipment, scan tools, BMW diagnostic software, and evaluation.

A diagnostic fee does not guarantee that every issue on the vehicle will be found, does not guarantee a repair quote will be cheap, and does not automatically apply toward repair cost unless stated in writing.

Some problems require additional testing, teardown, programming, extended road testing, electrical tracing, overnight testing, smoke testing, pressure testing, or multiple diagnostic sessions. If more time is required, BimmerPitStop will notify the customer before continuing when possible.

Intermittent issues, modified vehicles, previously disassembled vehicles, water intrusion, electrical faults, communication faults, parasitic draws, programming issues, and vehicles with multiple unrelated faults may require extra time.

Inspections

An inspection is an overall visual or condition check. An inspection is not the same as a diagnostic unless specifically stated.

A pre-purchase inspection, maintenance inspection, or general inspection does not guarantee that every hidden defect, internal engine problem, future failure, intermittent fault, or concealed issue will be found. Vehicles can develop issues after inspection, especially used, modified, neglected, overheated, high-mileage, or poorly repaired vehicles.

Parts Policy

BimmerPitStop generally recommends OEM BMW parts or high-quality OE-equivalent parts when appropriate. Parts selection depends on the job, vehicle, availability, warranty, and customer approval.

For warranty eligibility, parts should be sourced by BimmerPitStop unless otherwise approved in writing.

BimmerPitStop may refuse to install customer-supplied parts, used parts, counterfeit parts, unknown-brand parts, incorrect parts, modified parts, or parts that do not meet quality standards.

If BimmerPitStop agrees to install customer-supplied parts, there is no warranty from BimmerPitStop on those parts, and there may be no labor warranty if the part fails, is incorrect, defective, modified, poor quality, or causes additional issues.

The customer is responsible for delays, extra labor, reassembly, rental bay time, storage, towing, or additional visits caused by incorrect, delayed, missing, defective, or customer-supplied parts.

Warranty Terms

When BimmerPitStop supplies/sources the parts and performs the labor, eligible repairs are covered by a limited warranty of:

12 months or 12,000 miles, whichever comes first

This limited warranty applies only to the specific part(s) supplied by BimmerPitStop and the specific labor performed by BimmerPitStop for the exact approved repair listed on the invoice.

Warranty begins on the invoice date and at the mileage recorded at the time of service. Warranty expires when either 12 months has passed or 12,000 additional miles have been driven, whichever happens first.

What the Warranty Covers

The warranty may cover:

Failure of a part supplied by BimmerPitStop, subject to supplier/manufacturer warranty approval
Labor workmanship directly related to the exact repair performed
Correction of a verified workmanship issue caused by BimmerPitStop
Replacement or repair of the covered part if the part is confirmed defective within the warranty period
Reasonable recheck of the same concern when reported promptly

Warranty coverage is limited to the original customer and original vehicle. Warranty is not transferable unless approved in writing by BimmerPitStop.

Warranty Claim Requirements

To request warranty consideration, the customer must:

Contact BimmerPitStop promptly when the same concern appears
Stop driving the vehicle if continued use may cause damage
Provide the invoice, mileage, photos/videos, symptoms, and current vehicle condition
Allow BimmerPitStop the first opportunity to inspect and verify the concern
Not have another person, shop, mechanic, dealership, or the customer disassemble, modify, repair, reset, clear codes, or replace parts related to the warranty claim before BimmerPitStop inspects it
Bring or make the vehicle available for inspection as requested
Follow all post-repair instructions, maintenance requirements, fluid checks, break-in procedures, warnings, and recommendations

If another person or shop works on the same repair area before BimmerPitStop inspects it, warranty coverage may be denied.

Warranty Exclusions

The limited warranty does not cover:

Customer-supplied parts
Used parts unless written otherwise
Parts not supplied by BimmerPitStop
Unrelated issues or new failures
Pre-existing issues
Misdiagnosis by another shop
Neglect, abuse, racing, drifting, overheating, low oil, low coolant, low fluid levels, improper fluid, water intrusion, flood damage, accident damage, fire damage, theft, vandalism, corrosion, rodent damage, or environmental damage
Modified vehicles, tuned vehicles, deleted vehicles, aftermarket wiring, aftermarket electronics, aftermarket suspension, non-OEM modifications, or performance parts unless written otherwise
Wear-and-tear items unless the specific part failed due to a covered defect
Fluids, maintenance services, filters, bulbs, wipers, batteries, brakes, tires, alignments, programming, coding, calibration, diagnostics, inspections, and adjustments unless written otherwise
Failures caused by another failing component
Failures caused by continued driving after warning lights, leaks, overheating, noises, low fluid, or drivability problems appeared
Failures caused by improper maintenance or lack of maintenance records
Consequential damage, loss of use, towing, rental car, rideshare, missed work, lost income, inconvenience, lodging, storage, or other incidental costs
Additional damage caused by customer delay in reporting or stopping vehicle use
Vehicles previously disassembled or partially repaired by another person or shop
Broken bolts, brittle plastic, stripped threads, seized hardware, corrosion, or age-related damage discovered during repair
Software, module, or programming issues outside the specific approved work
Intermittent issues that cannot be duplicated or verified
Any repair not listed on the paid invoice

Warranty does not mean the entire vehicle is covered. Warranty applies only to the exact repair performed and the exact part(s) supplied by BimmerPitStop.

Parts Warranty

Parts supplied by BimmerPitStop may also be subject to the warranty terms of the manufacturer, dealer, or supplier. Manufacturer or supplier warranty approval may be required before a replacement part is issued.

If a supplier requires the defective part to be returned, inspected, tested, or approved, the customer understands that warranty processing may take time.

If a part is denied by the manufacturer or supplier because of misuse, incorrect installation by others, overheating, contamination, electrical damage, modification, neglect, or another exclusion, BimmerPitStop may deny warranty coverage.

Labor Warranty

Labor warranty covers workmanship on the exact repair performed by BimmerPitStop. It does not cover unrelated labor, additional diagnostics, other failed parts, or removal/reinstallation caused by a failed customer-supplied part.

If a warranty repair is approved, BimmerPitStop will determine the proper remedy. The remedy may include rechecking, adjusting, repairing, or replacing the covered item.

No Warranty on Customer-Supplied Parts

If the customer supplies their own parts, BimmerPitStop provides no warranty on the part. BimmerPitStop also does not guarantee fitment, quality, durability, compatibility, programming compatibility, or performance of customer-supplied parts.

If a customer-supplied part fails, is defective, incorrect, causes a warning light, does not fit, leaks, fails programming, or causes another issue, the customer is responsible for all additional labor, diagnostics, parts, towing, rental bay, storage, and related costs.

No Guarantee of Future Vehicle Condition

Vehicles, especially used BMWs, high-mileage vehicles, modified vehicles, neglected vehicles, overheated vehicles, and vehicles with previous repairs, can have multiple problems at the same time.

Repairing one issue does not guarantee that another issue will not appear later. Diagnostics and repairs are based on the condition of the vehicle at the time of service and the concern being tested.

BimmerPitStop is not responsible for unrelated failures that occur before, during, or after service.

Payment Terms

Payment is due when the service, diagnostic, repair, estimate stage, or invoice item is completed unless otherwise agreed in writing.

BimmerPitStop may accept Zelle, cash, card, approved financing, or other payment methods at its discretion. Card payments, financing, payment links, and third-party payment platforms may be subject to processor rules, approval, fees, or verification.

Parts may require prepayment before ordering. Special order parts, electronic parts, programmed modules, fluids, opened parts, and non-returnable parts may not be refundable.

BimmerPitStop may withhold final paperwork, warranty processing, future appointments, or additional service until payment is completed.

Chargebacks, reversed payments, unpaid invoices, or disputed payments may result in cancellation of warranty, refusal of future service, collection action, legal action, and recovery of fees where allowed by law.

Taxes, Fees, and Supplies

Invoices may include labor, parts, shop supplies, fluids, hazardous waste, travel, diagnostic time, programming, coding, garage rental, storage, taxes, payment processing, or other approved charges.

Shop supplies, fluid disposal, hazardous waste, or miscellaneous materials may be charged when applicable. Taxes may apply based on the type of service, parts, and payment method.

Replaced Parts

If you want replaced parts returned or saved for inspection, you must request this before the repair begins.

Some parts may not be returnable if they are required as a core return, warranty return, hazardous waste, exchange part, or supplier-required return. Core charges may apply if the customer requests to keep a core part.

Test Drives and Vehicle Movement

The customer authorizes BimmerPitStop to start, move, operate, and test drive the vehicle when reasonably necessary for diagnosis, repair verification, programming, calibration, fluid level checks, drivability concerns, brake checks, suspension checks, or quality control.

BimmerPitStop will take reasonable care when operating customer vehicles.

Vehicle Condition, Hidden Damage, and Prior Repairs

BMW vehicles may contain brittle plastic, aged rubber, worn connectors, seized hardware, stripped bolts, corrosion, oil contamination, coolant contamination, aftermarket parts, prior poor repairs, hidden damage, or modified wiring.

During proper diagnosis or repair, these issues may become visible or may fail during disassembly even when reasonable care is used. The customer is responsible for additional parts and labor required due to age, condition, corrosion, hidden damage, previous repairs, modifications, seized hardware, or brittle components.

Safety and Driving Warnings

If BimmerPitStop advises that a vehicle should not be driven, the customer accepts responsibility for any damage, safety risk, towing need, accident, or additional failure caused by continuing to drive.

Examples include, but are not limited to:

Overheating
Oil pressure warnings
Coolant leaks
Fuel leaks
Brake issues
Severe suspension issues
Battery/charging issues
Drivetrain malfunction
Misfires
Smoke
No-start conditions
Major electrical faults
Unsafe tires
Critical module communication faults

No Body Work

BimmerPitStop does not perform body work, collision repair, paint work, dent repair, frame repair, glass repair, or insurance collision repair unless specifically stated in writing.

Programming, Coding, Modules, and Electronics

Programming, coding, module replacement, battery registration, adaptations, and electronic repairs carry risk because BMW systems depend on vehicle voltage, module condition, wiring integrity, software compatibility, internet/software access, and existing faults.

BimmerPitStop uses reasonable care and proper equipment, but programming or coding may reveal existing module faults, wiring problems, failed control units, compatibility problems, or additional repairs needed.

Programming, coding, and diagnostic services are not guaranteed to fix unrelated issues unless specifically stated in writing.

Limitation of Liability

To the maximum extent allowed by law, BimmerPitStop is not responsible for indirect, incidental, special, consequential, or economic damages, including but not limited to loss of use, towing, storage, rental vehicles, rideshare, missed work, lost income, lost business, inconvenience, lodging, travel, or damages caused by delays, parts availability, weather, hidden defects, unrelated failures, or customer decisions.

BimmerPitStop’s responsibility for an approved warranty claim is limited to the repair, replacement, adjustment, or refund amount determined by BimmerPitStop for the specific covered service or part, not the value of the vehicle or unrelated losses.

Customer Responsibilities

The customer agrees to:

Provide accurate vehicle information
Provide current mileage when requested
Provide VIN when requested
Disclose previous repairs, modifications, overheating, accident damage, water intrusion, warning lights, or known issues
Provide a safe and legal work location
Obtain permission for work at the location
Respond in a timely manner to approvals and questions
Review and approve estimates before work begins
Pay approved charges on time
Follow post-repair instructions
Report warranty concerns promptly
Stop driving if a warning or serious issue appears
Avoid having others interfere with the repair before warranty inspection

Media, Photos, and Videos

Customers may send photos, videos, or documents to help with diagnosis, estimates, and repairs.

BimmerPitStop may take photos or videos for documentation, repair records, warranty records, training, quality control, advertising, or social media. BimmerPitStop will avoid posting personal information such as addresses, phone numbers, payment information, full VIN, private documents, or clearly visible license plates without permission.

Third-Party Links and Platforms

BimmerPitStop may use or link to third-party tools such as Google, Squarespace, Shopmonkey, payment processors, financing providers, social media platforms, maps, parts suppliers, and communication tools.

BimmerPitStop is not responsible for the privacy policies, terms, outages, errors, fees, approvals, or practices of third-party platforms.

Children’s Privacy

BimmerPitStop does not knowingly collect personal information from children under 13. Services are intended for vehicle owners, drivers, or authorized representatives.

Changes to This Policy

BimmerPitStop may update this Privacy Policy, Service Terms, Warranty, and Customer Agreement at any time. Updates will be posted on this page with a new effective date.

Contact Us

For questions about this policy, your information, warranty terms, or customer service, contact:

BimmerPitStop
Email: bimmerpitstop305@gmail.com
Phone/Text: (786) 967-8319
Service Area: Miami-Dade, Broward, Palm Beach, and surrounding South Florida